FAQ
We know you have questions — we've got answers. If you don't see what you're looking for here, reach out to us anytime at support@freeinthefaith.com and we'll be happy to help.
When will my order ship?
All of our products are made to order, which means your item is created specifically for you after your purchase is placed. Production typically takes 2–7 business days before your order is handed to the shipping carrier.
Once your order ships, you will receive tracking information at the email address used during checkout. Please allow 24–48 hours for tracking updates to appear.
How long does shipping take?
Once your order has been produced and shipped, estimated delivery times are:
- United States: 3–7 business days
- International: 7–21 business days depending on destination
Please note that shipping times are estimates and may vary due to carrier delays, holidays, weather, or other factors outside our control.
Do you accept returns or exchanges?
Because every item is made to order just for you, we do not accept returns or exchanges for reasons such as ordering the wrong size, selecting the wrong color, or simply changing your mind.
However if your item arrives damaged, defective, or incorrect, we absolutely want to make it right. Please contact us at support@freeinthefaith.com within 7 days of delivery with your order number and a photo of the issue. We will offer a replacement or refund depending on the situation.
Can I cancel my order?
Orders may only be canceled within 2 hours of purchase. Because production begins quickly, we cannot guarantee a cancellation after that window.
To request a cancellation, email us immediately at support@freeinthefaith.com with your order number and the subject line "Cancellation Request" and we will do our best to catch it before production begins.
What if I entered the wrong shipping address?
Please contact us immediately at support@freeinthefaith.com if you notice an address error after placing your order. If your order has not yet entered production or shipped, we will do our best to update it.
Please note that we are not responsible for orders shipped to an incorrect address provided by the customer. Always double check your shipping address before completing checkout.
My package says delivered but I don't have it. What should I do?
We know how frustrating this can be. Please try the following steps first:
- Check with neighbors or other household members
- Look around all entry points of your home including side doors and garages
- Check with your local post office or delivery carrier directly
- Wait 24 hours as packages are sometimes marked delivered slightly early
If you still cannot locate your package after 24 hours, contact the carrier using your tracking number. You are also welcome to email us at support@freeinthefaith.com and we will do our best to help you resolve the situation.
Do you offer custom orders?
At this time we do not offer fully custom orders. However all of our designs are created with intention to speak to a wide range of Christian women across different aesthetics and walks of life.
If you have a specific idea or design request you'd love to see in the shop, we'd genuinely love to hear it. Send us a note at support@freeinthefaith.com with the subject line "Design Request" — we read every one.
What size should I order?
Please refer to the sizing chart listed on each individual product page before placing your order. Sizing can vary between styles and products so we always recommend checking the chart rather than assuming your usual size.
General guidance:
- For an oversized or relaxed fit — size up one
- For a true to size fit — order your usual size
- For a more fitted look — size down one
If you are between sizes or unsure, email us at support@freeinthefaith.com before ordering and we will help you decide.
How should I care for my item?
To keep your Free in the Faith piece looking its best for as long as possible, please follow these care instructions:
- Wash inside out in cold water
- Use a gentle cycle
- Tumble dry on low heat or hang dry
- Do not bleach
- Do not iron directly over the printed design
- Do not dry clean
Proper care extends the life of your print and keeps the design looking crisp and vibrant.
What is your processing time during holidays?
During peak seasons such as Christmas, Valentine's Day, and Mother's Day, processing times may be longer than usual due to high order volume across our fulfillment network. We recommend ordering at least 3–4 weeks before any major holiday to ensure timely delivery.
We will always do our best to communicate any known delays through our website and email list.
Where can I contact you?
We would love to hear from you. You can reach us anytime at:
We typically respond within 24–48 business hours Monday through Friday. Emails received over the weekend will be answered first thing Monday morning.
You were never just a ticket number here. Real people read and respond to every message.
— The Free in the Faith Team