Refund policy
At Free in the Faith, every item is made to order just for you. Because of this, we are unable to accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or selecting the wrong color or design.
We encourage you to carefully review all product details, sizing charts, and descriptions before placing your order. If you have any questions before purchasing, please reach out to us at support@freeinthefaith.com — we are happy to help you find the right fit before you buy.
Damaged or Defective Items
We take quality seriously. If your item arrives damaged, defective, or with a printing error, please contact us within 7 days of delivery at support@freeinthefaith.com.
Please include the following in your email:
- Your order number
- A clear photo of the damaged or defective area
- A brief description of the issue
Once we review your claim, we will offer either a replacement or a full refund depending on the situation. We want to make it right — every time.
Wrong Item Received
If you received an item that is different from what you ordered, please contact us within 7 days of delivery at support@freeinthefaith.com with the following:
- Your order number
- A photo of the item you received
- A brief description of what you ordered vs. what arrived
We will send the correct item at no additional cost to you.
Size Exchanges
Because every item is made to order specifically for you, we are unable to offer size exchanges. Please refer to the sizing chart on each product page before placing your order.
If you are between sizes or unsure, we recommend sizing up. If you have questions about sizing, email us before ordering at support@freeinthefaith.com and we will help you choose the best fit.
Cancellations
Orders may only be canceled within 2 hours of purchase. Because our products are sent to production quickly, we cannot guarantee a cancellation once an order has been submitted.
To request a cancellation, email us immediately at support@freeinthefaith.com with your order number and the subject line "Cancellation Request." We will do everything we can to catch it in time.
Please note: once an order has entered production, it cannot be canceled, modified, or refunded except in the case of a defect or error on our part.
A Note From Us
We know it can feel frustrating when something doesn't work out the way you hoped. We are a small faith-based brand that genuinely cares about every customer, and we will always do our best to make your experience a good one. When in doubt, reach out — we are real people on the other end of every email.
Last updated: July 2026